We’re hiring for an established virtual call center that has been providing flexible, work-from-home opportunities for over 15 years. Known for delivering exceptional customer experiences, this organization meets member inquiries with skilled remote professionals and offers a supportive, innovative environment for its team.

In the Bilingual Medicare Customer Specialist role, you’ll be at the forefront of assisting Medicare recipients, helping them explore their options while enjoying the benefits of working from home. The ideal candidate for this role is a self-motivated individual with strong communication skills, a customer-focused mindset, and the ability to multitask effectively in a fast-paced, virtual environment.

REWARDS

• Work from home!
• $15/hour during training, $16/hour once on the phones
• Additional earnings for bilingual candidates!
• Full-time Monday - Friday schedule

REQUIREMENTS

• Must reside in NC, SC, TX, NE, NV, or GA
• Must be bilingual in Spanish and English
• Ability to pass a felony and HIPPA background check
• Strong communication skills with the ability to follow a script
• Access to a quiet, secure, and distraction-free workspace is required
• Basic knowledge of Windows applications, email, and typing skills
• Comfortable using multiple applications at once

RESPONSIBILITIES

• Answer consistent inbound calls from customers
• Gather information and assess the caller's interest in Medicare plans,
• Pre-qualify members to ensure they meet the essential criteria, follow script
• Seamlessly transfer the interested and qualified individual to a licensed Medicare agent for further assistance

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply