Fire Service Technician V
Be part of the future! 
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.? We are committed to make a difference. 
 
What we offer: 
Competitive Starting Pay 
Paid Training 
Global Advancement Opportunities 
Company Vehicle (as applicable) 
Referral Bonuses 
Comprehensive Benefits 
Medical/Dental/Vision insurance 
Health Savings Account (HSA) 
Life Insurance 
401(k) savings plan with company match 
Short-Term and Long-Term  
Employee Assistance Program 
Wellness Program 
And More! 
 
What you will do: 
 
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions 
Contact customer representative and ascertain equipment/systems problems 
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites 
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment 
Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell 
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals 
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction 
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers 
Obtain customer signature upon completed service call assignment 
Participate in a scheduled On-call rotation 
Help to train or mentor others on the service team 
Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service 
Perform other duties as assigned 
How you will do it 
This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. 
Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. 
Candidate must possess excellent written/verbal communication and outstanding customer service skills. 
Position involves the programming of fire alarm, security, and access control system panels. 
Experience CCTV and IT and IP networks a plus. 
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner. 
On call and after hours work required on occasion at customer need. 
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. 
Provide quotes to support recommendations and solutions. 
What we look for: 
 
Required 
5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems. 
NICET ll Level II certification -  
Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 
Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. 
High School Diploma or equivalent 
Ability to follow verbal and written instructions. 
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. 
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc 
Ability to work flexible hours including weekends to meet customer requirements. 
Overnight travel may be required. 
Demonstrate a high level of customer service. 
Maintain truck inventory to ensure timely response to customer needs. 
Ability to adhere to, implement, and follow safety guidelines and procedures at all times. 
Strong organizational skills, positive attitude, and an ability to learn quickly. 
Possess a valid driver’s license and driving record that meets company requirements. 
Retain any licenses that are required by , State and Local codes. 
HIRING HOURLY RANGE: $35-45 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at (url removed) n