Description:
* Provide direct application and travel administration support for the Defense Travel System and its user community
* Walk users through document processing steps and provide basic troubleshooting assistance
* Provide guidance related to business rules and JTR compliance
* Utilize the NHDSM call logging system to receive trouble calls, record documents reviewed, adjustments made, and contact made with travelers or travel preparers
* Review documents using the Defense Travel System (DTS) to verify travel orders are in compliance with JTR/JFTR regulations and Command directives
* When necessary, make limited adjustments to travel authorizations or vouchers, and/or contact travelers or travel preparers by telephone to gather further information or resolve more complex issues
Location: Patuxent River, MD
Education: High School Diploma is required.
Experience:
* 3-5 years of experience in a customer service and/or business-oriented position
* Experience with Microsoft Office Suite
Desired Qualifications:
* Navy / NAVAIR experience is desired
* Candidates with a current Non-NISP Background Investigation OR Active Secret Clearance are preferred
* Ability to work scheduled hours consistently
* Ability to work until 5:00pm
* Good verbal and written communication skills
* Great attention to detail
* Excellent organization skills
* Must be able to follow directions
Security Clearance: Public Trust with eligibility to obtain a Secret Level Clearance
Special Notes/Instructions: Consistent with Executive Order 14042, NSI employees will be subject to Federal contractors COVID-19 vaccination requirements as outlined by the Safer Federal Workforce Task Force at is a privately held, small but quickly growing company with headquarters in Lexington Park, Maryland within 5 miles of the Patuxent River Naval Air Station. Established in 2004, we are now celebrating 20 years of excellence in providing quality products and services to the Department of Defense. Our benefits package includes medical, dental, vision, Long Term Disability, Life Insurance, Short Term Disability, paid time off, paid holidays, flexible spending account, employee assistance program, tuition assistance program, 401k Plan with company match as well as a fun and enthusiastic work environment!
To Apply: NSI offers a team-oriented work environment and a competitive compensation and employee benefits package. If you have a commitment to excellence and want to join our team of top caliber professionals, we invite you to submit your resume electronically by visiting our careers website at: Integrity, Teamwork, Success - that's NSI!
NSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.