Job title: Sr. Associate (Event Coordinator)

Location: Thousand Oaks, CA - Will need to be onsite as needed (hybrid schedule)

Contract : 12 months

Job description:

The Training and Development Associate on the GCO Global Learning and Performance Learning Enablement & Operations Team supports training events (e.g., New Hire Training, Semester Meetings, Launch Training) in both virtual and live settings. In this vital role, you will be responsible for communicating and collaborating with business unit trainers and leaders on training events, materials, processes, and systems. This individual must have strong written and verbal communication skills, the ability to identify needs, streamline processes, and meet deliverables. This role will help support and understand current operations, redefine processes, and lead Amgen into a seamless and efficient operating model.

This position is a hybrid role and will require candidate to support in-person trainings and meetings at Amgen headquarters in Thousand Oaks, CA.

Responsibilities of this position will include:

• Support commercial training events for multiple business units (including logistical support during an event)

• Management of participant rosters

• Run and/or distribute reports from various systems (e.g., LMS, Tableau, Zoho)

• Manage communication for training classes (e.g., welcome/travel logistics letters)

• Send communications to participants and coordinate with trainer on class participant responses.

• Reserve conference rooms/neighborhoods, order catering, and manage badge access requests.

• Onsite support during live training events (e.g., post signage, provide office supplies, technical support)

• Managing class surveys (i.e., collecting results/communicating results, archiving)

• Archiving of certain training records (e.g., certifications, training rosters)

• Understand and help support trainers with training tools and technologies (e.g., LMS, Learning Hub, SharePoint, Trainer’s Toolbox)

• Help trainers with creating playlists in Learning Hub or updating SharePoint sites, if necessary

• Manage/update new hire checklists and LMS assignment vehicles.

• Collaborate with management on calendars and event planning.

• Monitor specific email inboxes to answer questions, provide information and/or resolve issues.

• Print and ship training materials, as needed.

• Review existing files to ensure audit readiness

• Assist in providing documentation for inspections/audits.

• Adhere to processes and standards and suggest improvements.

• Support and drive special projects as needed.

Preferred Qualifications

• Bachelor’s degree and 2 years in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR

• Previous job experience in Learning and Development in the Pharmaceutical/ Biotechnology Industry

• Proven ability / experience coordinating small to large training events.

• Experience with managing relationships with competing demands and priorities

• Strong customer service skills

• Strong time management, organization, and prioritization skills

• Strong problem-solving skills

• Strong written and verbal communication skills

• Exceptional attention to detail with the ability to multi-task

• Ability to work well in teams and interact effectively with various levels of management.

• Willingness to be flexible to meet team goals and priorities.

• Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams

• Experience with databases and business analysis tools (e.g., Tableau, Power BI, SharePoint, Learning Management Systems) a plus.

• Able to lift 25 lbs.

Basic Qualifications

0+ Years w/ Relevant MS or equivalent 2+ Years w/ Relevant BS or equivalent 4+ Years w/ Relevant AS or equivalent 6+ Years w/ HS

Top 3 Must Have Skill Sets:

Transferable/soft skills: Looking for someone who is flexible, organized, and able to work in a team environment.

Communication skills: Someone who has worked with high level executives and has strong communication skills.

Time Management skills: This is critical as this is a fast paced environment with multiple tasks to complete. Need the ability to juggle multiple projects at one time and meet deliverables.

Day to Day Responsibilities:

There is a checklist of tasks that need to be completed for each training class. This position is mostly remote so it is very email heavy, as well as, communication through MS Teams.

Red Flags:

Looking for someone with longevity at other positions. Prefer not to see resumes where candidates have jumped from job to job in short periods of time.