Do you want to be part of a rapidly growing company that was voted one of Star Tribune's Top 200 workplaces in 2023 & 2024 and USA Today's Top 200 workplaces in 2024?
Become part of a family owned, local business with a multi-national footprint and proven track record as an innovator!
DC Group Inc., headquartered in Minneapolis, MN provides mission-critical support to some of the most recognized companies throughout the United States and Canada. Operations include support for Fortune 500 companies, government facilities, critical infrastructure, and of course, our namesake, D ata C enters. As a preferred vendor for some of the world's premiere property management companies, our exponential growth in the critical power industry shows no sign of slowing down. Focusing on innovation, superior service, and cutting-edge proprietary software solutions has given us a reputation that sets us apart, fuels our growth, and makes us an exciting team to grow with!
Service Coordinator responsibilities include:

• Overseeing DC Group clients for a designated territory and building those relationships through hands on project management.
• Managing DC Group employed Field Service Engineers (FSE) by coordinating their maintenance, installation, and repair work schedules.
• Managing mission critical emergency service requests by accurately communicating schedules, coordinating expedited parts shipments and required repairs.
• Driving the logistics between multiple departments to successfully fulfill contract service-level-agreements (SLA).
• Monitoring email and phone communication from DC Group clients, providing prompt responses and solutions.
• Preparing field service reports based on analysis of recorded data.
• Preparing price quotations based on industry standards, field service recommendations and client requests.

**Previous industry experience is not required.
**No cold calling or sales.
**DC Group provides extensive coaching and one-on-one job training to ensure your success, as well as healthy incentive bonuses on top of a strong starting salary.
Candidates for this position should have:

• Minimum AA/AS degree
• Strong written and oral communication skills
• Customer service experience
• Ability to manage varying daily deliverables while addressing customer needs
• Exceptional organizational skills
• Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook)
• A positive attitude and a desire to learn

Employee Benefits Including:

• Competitive pay $24.00-$31.25/hour depending on experience
• Incentive program offering opportunity for additional earnings on top of hourly pay.
• Paid holidays
• Flexible paid time off (PTO)
• Medical Plan
• Dental Plan
• Vision Plan
• Health Savings Account
• Company paid employee STD/LTD/Life/AD&D
• Supplemental plans (Critical Illness, Accident, Life/AD&D)
• 401(k) plan with employer match
• Complimentary covered, ramp parking at our new, state-of-the art campus

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender, sex (including pregnancy), national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.
Skills & Requirements Qualifications