**Job Title: Client Service Rep I**

**Location:** Tempe, AZ

**Pay Rate:** $21/hr

**Schedule:** Monday Friday, 6:00 AM 2:30 PM

**About Us:**

Our client committed to supporting individuals in their pursuit of independent living and self-determination. As a Client Service Rep I, youll serve as the vital link between Case Managers, Support Circles, and internal teams, ensuring that onboarding processes run smoothly and that client files are managed efficiently. Youll be responsible for handling sensitive information, coordinating communication, and providing top-notch service.

**What Youll Do:**

+ Manage onboarding pipelines and maintain a client base of 150+ case files.

+ Develop, verify, and update Support Plans while coordinating with Case Managers and Support Circles.

+ Ensure client satisfaction by addressing inquiries and documenting issues.

+ Organize meetings, manage calendars, and perform general administrative tasks (filing, typing, correspondence).

+ Maintain accurate filing systems, update CRM records, and manage documentation through Box.

+ Conduct audits, address billing concerns, and ensure adherence to confidentiality and company policies.

+ Respond promptly to emergencies and handle sensitive situations with professionalism.

**What You Bring:**

+ High school diploma or GED required (Bachelors degree or management experience preferred).

+ Strong verbal and written communication skills, with the ability to manage multiple tasks and maintain attention to detail.

+ Proficiency in virtual platforms like Zoom, Teams, Outlook, Word, Excel.

+ Ability to handle confidential information and maintain composure during high-pressure situations.

+ Excellent time management, multitasking, and problem-solving abilities.

**Behavioral Competencies:**

+ Strong client relationship management and independence in handling responsibilities.

+ Professional, punctual, adaptable, and dedicated to delivering high-quality work.

**Work Environment:**

+ Standard 40-hour office workweek, with the company laptop remaining on-site.

**Pay Details:** $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance