Description About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at
We are Now Hiring a Customer Service Rep. in Lancaster, CA! Transdev is proud to offer: - $16.83-19.38/hr.
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
- Paid time off & vacation
Responsibilities: - Respond to customer inquiries and resolve concerns, escalating when necessary
- Comprehensive understanding of policies and procedures
- Meet or exceed established performance requirements.
- Document trip authorizations and details
- Treat each customer/caller with courtesy, dignity, respect, and privacy.
- Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, address, and other information as outlined in operations and procedures manuals.
- Remain knowledgeable of all policies and procedure changes.
- Adhere to the work schedule to handle the call volume and contractual requirements, unless the supervisor requests otherwise.
- All duties as assigned.
Requirements: •High School Diploma, GED or equivalent
•Ability to operate standard telephone system
•Computer literate with the capacity to learn new software
•Excellent customer service skills
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace