Job Details
Level
Experienced
Job Location
Irvine Office - Irvine, CA
Position Type
Full Time
Salary Range
$80,000.00 - $95,000.00 Salary
Description
The Client Service Associate plays a critical role in providing high-level support to both clients and advisors. This position manages complex client interactions, processes detailed account tasks, and handles escalated issues, ensuring seamless account openings, money movements, and paperwork processing. The Senior Associate coordinates across departments to ensure timely follow-ups, proactively drives process improvements, and oversees CRM data accuracy. With a comprehensive understanding of financial products and regulations, the Senior Associate may provide basic financial advice if Series 65 certified. Strong leadership, problem-solving, and communication skills are essential.
Responsibilities:

• Custodian interaction & paperwork processing:
  • Process account openings, funding, deposit electronic checks, money movements, 401(k) rollovers, process tasks with Custodians.
• Schedule client meetings.
• Organize advisory team meetings and events.
• Involvement in company committees and/or firm-wide initiatives.
• Receive client calls and resolve questions or issues as needed.
• Prepare for and provide follow-up for client meetings:
  • Prepare client forms and financial reports in advance of client meetings.
  • Attend meetings to take notes and send a summary to both the client and the advisory team.
• Comprehensive knowledge of investment accounts, products and the forms required to transact business.
• Basic financial planning knowledge, including some experience with financial planning software.
• Lead internal coordination across departments to ensure all client tasks/follow-up is completed in a timely manner.
  • Drive proactive process improvements for advisors and CSA team members.
• Responsible for cash transfers, wires, data maintenance, reporting and trading as needed
• Provide ongoing maintenance and quality control of CRM.
• Execute client appreciation and retention activities
• Upon obtaining the Series 65 license:
  • Give basic financial advice
  • Assist with 401(k) rollovers

Cerity Partners is a leading, national registered wealth management and institutional consulting firm serving high-net-worth individuals and their families, businesses and their employees, and nonprofit organizations from its offices across the country. Our in-house experts of attorneys, tax advisors, financial planners and investment professionals are passionate about and committed to providing objective financial advice and oversight.
Our mission is to positively impact the financial well-being of our clients by delivering objective financial advice. Our culture allows us to deliver this mission. We believe in a simple formula that drives our actions and pushes us every day to do better than the day before: People First + Accountability = Winning Outcomes. We expect our team members to deliver on their responsibilities, understand how every component of our company works to generate success, and hold themselves and their colleagues accountable to the highest standards. As a result, we will enjoy talking to you if:

• You understand the need to provide a world-class client experience
• You value the collaboration of insightful, experienced colleagues to deliver our services

You demonstrate a strong affinity in financial services, exceptional communication, organization, and prioritization skills
Qualifications

• Bachelor's degree
• 0-5+ years of experience
• Series 65 (preferred)
• Have or in the process of obtaining Certified Financial Planning (CFP) or similar designation (preferred)