Company Description Job Description Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Agent in Dallas, United States! We're seeking an enthusiastic and detail-oriented individual to be the face of our company and provide top-notch support to our valued customers. Starting rate $17.00.
- Greet and assist customers in a friendly and professional manner, addressing their inquiries and concerns
- Handle customer interactions through various channels, including phone, email, and in-person
- Process customer transactions accurately and efficiently
- Identify and escalate complex issues to appropriate departments when necessary
- Maintain up-to-date knowledge of company products, services, and policies
- Collaborate with team members to ensure seamless customer experiences
- Provide personalized solutions to meet individual customer needs
- Document customer interactions and maintain accurate records
- Contribute to improving customer service processes and procedures
- Adapt to changing priorities and handle multiple tasks simultaneously
Qualifications - High school diploma or GED required
- Minimum of 1 year of customer service experience
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficiency in basic computer navigation and Microsoft Office applications
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Flexible availability to work various shifts, including days and evenings
- Valid driver's license with a clean driving record
- Willingness to adhere to company dress code and wear a uniform
- Empathetic and patient demeanor when dealing with customers
- Ability to remain calm and professional in challenging situations
- Strong organizational skills and time management abilities
- Multilingual skills are a plus
Additional Information About the department: As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.
About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!