Manpower is hiring a Program Manager to serve as a liaison between the customer, Manpower Corporate departments and Field Operations by understanding customer needs, leveraging and furthering business relationships, leveraging best practices, and acting as a business consultant to customer’s key management.
If you are driven, able to execute on customer needs and skilled at managing client and team needs, then look no further! Manpower is looking for you! Exposure to manufacturing/distribution and/or staffing compliments this role, as understanding this environment will help this person excel in areas of problem resolution, SLAs and processes, as well as building trust with the customer.
The Program Manager acts as a single point of contact, manages service level agreements and manages KPI’s specific to the customer. The Program Manager is a solution provider seeking ways to continually improve efficiency in an effort to drive costs down. The Program Manager leads the onsite supervisors effectively managing employees’ relations including performance management.
Recruiting Customer Facing
a. Single Point of Contact
b. Service Level Agreements
c. KPI Management
d. Work collaboratively with customers, corporate departments and field teams to ensure that the functional process of recruiting service delivery is meeting the customer’s expectations and facilitation of issue resolution.
e. Maintain a constant high level of customer satisfaction by successfully managing the recruiting workload, responding spontaneously and in a timely manner to customer requests, and developing solutions and processes to help retain the customer.
f. Actively participating in conducting quarterly/monthly business reviews with market vice president and customer.
g. Manage report and audit deliverables and ensures appropriate contributors of data are held accountable for on-time delivery. Respond to stakeholders’ inquiries and issues. Collaborate with data contributors on resolving on accuracy and deliverables.
*The Ideal Candidate must have at least 2-3 years of high-volume recruiting experience in Engineering and IT.*
Please note this position requires onsite presence in our Sarnia office.