Job Title: Case Management Coordinator

Location: 100% Remote

Duration: 3 Months (Possibility CTH)

Job Description:

100% remote to start but may need to relocate onsite in Wilmington, DE (local preferred but not required)

Will receive inbound calls from members regarding home healthcare and benefits

This is a call center / customer service type position

Will receive about 30-40 calls per day

2+ years of experience required in a call center, doctors office, or customer service related position

Must have good computer skills (almost 95% of work will be on the computer)

Must be familiar with MS Office (Outlook, Excel, Word)

Computer savvy

Excellent communication both verbal and written

Must have excellent customer service skills

Must be comfortable answering phone calls

Must be able to work well with others

Must be polite

Will work closely with Case Managers and Nurses

Experience with medical terminology nice to have