Central Communications Officer- Dispatcher

Join our expanding Protective Services Dispatcher team at YNHH!

Join a team of professional dispatchers in state-of-the-art dispatch centers in a world class hospital. As a dispatcher at Yale New Haven Hospital know that you will be working alongside professional dispatchers and will be recognized by the City of New Haven as one who is working in an emergency dispatch center. Our core values of integrity, patient centered care, respect, accountability, and compassion are always at the heart of everything we do. As a Central Communications Officer you will be an integral team member at the center of maintaining a safe environment for all who choose Yale New Haven Hospital for their healthcare or employment.

Learn about our Benefits:

• Variety of shifts – Day Shift (7a-3p), Evening Shift (3p-11p), Night Shift (11p -7a)
• Generous Paid Time Off & Competitive Pay Rates
• Comprehensive Medical & Health Insurance available day one of hire
• Tuition Assistance
• Career Ladder for Professional Development
• Employee Referral Bonus Program

Responsibilities

• Primary customer contact for routine and emergency calls. Operating radio dispatch consoles, answering department telephone systems, observing video management system, perform alarm monitoring as well as answering 155 emergency calls. You will utilize Computerized Aided Dispatch (CAD) to capture all Security activity.
• Triaging communications, data entry incident tracking to support investigations, and monitoring the fire alarm and infant protection systems.

Qualifications:

• Education: High school diploma or GED required
• Experience: 1+ years of dispatch experience, preferably within Security, Police, Fire, EMS, or Military
• Licensure: State of CT Guard Card is preferred at date of hire.
• Effective communication skills – verbal and written.
• Proficient with computer; Ability to pick up computer systems quickly.
• Active listener and effective decision-making skills under duress
• Must be able to sit for lengthy periods of time.

Equal Employment Opportunity

YNHHS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Question(s):

• Of the previously listed, which do you possess experience with: Police, Fire, EMS, or Military

Experience:

• Dispatch with Police, Fire, EMS, or Military: 1 year (Required)