Job Summary: Our organization seeks a service-minded logistics coordinator to serve as a liaison between freight carriers and our customers. In this position, your responsibilities would include securing new accounts, expediting the information-sharing process, and communicating with dispatchers, drivers, and clients. Ideal candidates are customer-oriented with the ability to work in a fast-paced, dynamic environment.

Duties and Responsibilities:

• Perform freight services, adhering to government and company regulations
• Create, coordinate, and manage pick-up and delivery schedules, coordinating with shippers, carriers, dispatchers, and customers
• Track and report shipment status of loads
• Accurate and timely issuance of Delivery Orders and Bills of Lading
• Book orders with carriers and assist in preparation for loading
• Provide current and prospective customers with shipping quotes
• Maintain accurate records of all activity, ensuring freight paperwork is complete and approved prior to transportation
• Resolve freight discrepancies and keep relevant parties apprised
• Respond to customer concerns and queries in a timely, professional manner
• Manage multiple deliveries and process spot requests
• Develop new sales strategies to generate leads, improve business, and develop a sales pipeline
• Identify safe carriers for freight services, develop business relationships with carrier contacts, and negotiate pricing agreements and contracts
• Maintain positive, productive relationships with customers, and contact them, as appropriate, for new business opportunities or to offer special promotions and discounts
• Remain abreast of emerging market trends

Qualifications:

• 1-2 years relevant industry experience preferred
• Good written and verbal communication, problem solving, and interpersonal skills; courteous; organized and able to prioritize tasks
• Ability to work well with others in a team environment
• Proficient in Microsoft Office (Word, Excel, Outlook), database and web-based applications
• Attention to detail
• Positive Attitude
• Authorization to work in the US