We are seeking a dynamic, Bengali and English professional to join our team as a Senior Customer Service Representative.

The ideal candidate will thrive in our fast-paced, project-driven environment, continuously seeking to learn and improve processes. This role is not suitable for those who prefer routine tasks or require constant direction. We're looking for a self-starter who can innovate, implement, and drive positive change within our organization.

The ideal candidate will possess:

Key Attributes

• Proactive, high-energy personality
• Welcoming demeanor and excellent customer relationship skills
• Strong analytical and problem-solving abilities, particularly with Excel
• Self-motivated learner with a passion for innovation
• "Out of the box" thinker capable of creating new methods and procedures independently

Required Skills

• Fluency in Bengali and English (mandatory)
• Advanced Excel proficiency for data analysis
• Face-to-face customer service experience
• Relationship building skills with co-workers and customers
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint)

Job Responsibilities

• Service taxi drivers at a walk-up window (9am to 6pm M-F)
• Log customer visits in Salesforce Service Cloud
• Apply critical thinking and problem-solving skills
• Work efficiently under pressure
• Identify service request trends and proactively seek solutions
• Become a Subject Matter Expert in operations
• Take on new projects as directed

Desired Skills / Experience

• Technology savvy
• Leadership by example
• Strong writing skills
• Taxi / For-Hire car services experience
• Developing Standard Operating Procedures
• Building business relationships with key accounts