Key Responsibilities:

• Provide technical support and troubleshooting for computer systems, hardware, and software issues.
• Perform Active Directory administration for user management.
• Provide remote and in-person support for desktop systems, including Windows 7/10, Office 365, and other software applications.
• Troubleshoot Cisco VPN and Citrix connectivity issues.
• Support and deploy hardware, including imaging and configuration of devices.
• Manage IT assets and track hardware inventory.
• Install, configure, and support various software, including Adobe products and Check Point endpoint client software.
• Support Microsoft Teams, ServiceNow, and other collaboration tools.
• Assist with on-call 24/7 support on a rotational basis.

Required Skills:

• 1-3 years of IT experience with a focus on hardware support and troubleshooting.
• Proficiency in Active Directory , Cisco VPN , CompTIA A+ , and ServiceNow .
• Experience with Windows 7/10 and Office 365 .
• Strong knowledge of hardware support, troubleshooting, and deployment.
• Familiarity with Citrix , Dameware , and Altiris Deployment .
• Experience with asset management and printer support .

Preferred Qualifications:

• Certifications such as CompTIA A+ , CompTIA Network+ , or similar.
• Experience with Microsoft Teams , Check Point , and other remote support tools.

Job Requirements:

• Availability for on-call 24/7 support on a rotational basis.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to troubleshoot and resolve technical issues promptly and efficiently.

Additional Information:

• Light travel may be required for event support or remote sites.
• Opportunity for future development within the organization after 1.5 to 2 years.