Field Engineer (2880473)

job
  • Tier4 Group
Job Summary
Location
Atlanta ,GA 30383
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
03 Jan 2025
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Job Description

Position Overview:

We are looking for a talented IT professional to join our leading digital banking client’s team, supporting day-to-day IT operations across local, regional, and global business and IT functions. This role is ideal for someone who thrives in a dynamic, fast-paced environment and is ready to make an impact with cutting-edge technology and a forward-thinking organization.

Key Responsibilities:

  • Provide hands-on IT support, including LAN/WAN network, telephony, and printer support.
  • Support PCs, laptops, desktops, and high-end engineering workstations, including staging, restore, and recovery.
  • Manage global information security efforts, including virus protection, backups, recovery, and audits.
  • Resolve help desk incidents within service level agreements, tracking and resolving IT issues with global teams.
  • Support end users and senior management in both office and remote hybrid environments.
  • Lead IT projects related to real estate, network installations, and maintenance of communication and AV equipment.
  • Oversee IT asset inventory, stock, and audits, ensuring smooth vendor support and procurement processes.
  • Actively participate in IT planning, program execution, and business continuity planning.
  • Manage site computer rooms and coordinate disaster recovery efforts.
  • Lead IT upgrades, new implementations, refresh programs, and expansions driven by corporate real estate activities.
  • Communicate and collaborate effectively with global, regional, and site-based teams, solution partners, and management.
  • Provide expert support for hardware troubleshooting, repairs, and part replacements.

Key Competencies:

  • Proficient in IT infrastructure and executive office support.
  • Strong ability to support key executive events, such as management meetings.
  • Self-motivated, detail-oriented, and quick to learn, with the ability to innovate and adapt in a fast-changing environment.
  • Effective communication skills at all levels of management.
  • Ability to manage multiple sites and support global IT needs.
  • Flexibility in working hours to accommodate project timelines and office hours.
  • High degree of autonomy, service orientation, and a results-driven approach.
  • Strong understanding of IT development and support processes, with a focus on ethics and compliance.

Qualifications:

  • Bachelor’s degree or relevant certification in IT, Computer Engineering, Electronics, or related discipline.
  • Experience with Microsoft Windows 11 and server/Dell PC client support.
  • Familiarity with CISCO switches, routers, networks, and telephony systems.
  • Expertise in implementing structured cabling and network layouts.
  • Experience managing complex support issues within a globally dispersed organization.
  • Knowledge of global wired and wireless network technologies, DNS/DHCP, WAN, and LAN technologies.
  • At least 3-5 years of relevant experience in LAN/WAN and technical support.


Why Join Us?

This is an exciting opportunity to work with a leading digital banking client that is shaping the future of financial services. You’ll be part of a dynamic team that embraces innovation and values your expertise. Join us to help drive meaningful change while advancing your career in a supportive, growth-oriented environment.

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