Position Overview:

We are looking for a talented IT professional to join our leading digital banking client’s team, supporting day-to-day IT operations across local, regional, and global business and IT functions. This role is ideal for someone who thrives in a dynamic, fast-paced environment and is ready to make an impact with cutting-edge technology and a forward-thinking organization.

Key Responsibilities:

• Provide hands-on IT support, including LAN/WAN network, telephony, and printer support.
• Support PCs, laptops, desktops, and high-end engineering workstations, including staging, restore, and recovery.
• Manage global information security efforts, including virus protection, backups, recovery, and audits.
• Resolve help desk incidents within service level agreements, tracking and resolving IT issues with global teams.
• Support end users and senior management in both office and remote hybrid environments.
• Lead IT projects related to real estate, network installations, and maintenance of communication and AV equipment.
• Oversee IT asset inventory, stock, and audits, ensuring smooth vendor support and procurement processes.
• Actively participate in IT planning, program execution, and business continuity planning.
• Manage site computer rooms and coordinate disaster recovery efforts.
• Lead IT upgrades, new implementations, refresh programs, and expansions driven by corporate real estate activities.
• Communicate and collaborate effectively with global, regional, and site-based teams, solution partners, and management.
• Provide expert support for hardware troubleshooting, repairs, and part replacements.

Key Competencies:

• Proficient in IT infrastructure and executive office support.
• Strong ability to support key executive events, such as management meetings.
• Self-motivated, detail-oriented, and quick to learn, with the ability to innovate and adapt in a fast-changing environment.
• Effective communication skills at all levels of management.
• Ability to manage multiple sites and support global IT needs.
• Flexibility in working hours to accommodate project timelines and office hours.
• High degree of autonomy, service orientation, and a results-driven approach.
• Strong understanding of IT development and support processes, with a focus on ethics and compliance.

Qualifications:

• Bachelor’s degree or relevant certification in IT, Computer Engineering, Electronics, or related discipline.
• Experience with Microsoft Windows 11 and server/Dell PC client support.
• Familiarity with CISCO switches, routers, networks, and telephony systems.
• Expertise in implementing structured cabling and network layouts.
• Experience managing complex support issues within a globally dispersed organization.
• Knowledge of global wired and wireless network technologies, DNS/DHCP, WAN, and LAN technologies.
• At least 3-5 years of relevant experience in LAN/WAN and technical support.

Why Join Us?

This is an exciting opportunity to work with a leading digital banking client that is shaping the future of financial services. You’ll be part of a dynamic team that embraces innovation and values your expertise. Join us to help drive meaningful change while advancing your career in a supportive, growth-oriented environment.