Systems Administrator

Position Description:

The ideal candidate will have experience providing support to users across multiple states and centers and will be working with the day-to-day administration of Google, M365, Azure, and Meraki Networks. We are seeking a self-starter with experience working with cross-functional teams and managing multiple projects concurrently. In addition to strong technical capabilities, the ideal candidate must have excellent interpersonal skills.

Key Responsibilities:

• Day-to-day system administration of Google, Microsoft M365, Azure, Meraki Network
• End-User support and systems management for internal teams
• Ticket Triage and Escalation
• Partner with leads, architects, and engineers on project delivery
• Assists in the development of SOW estimates
• Create/Manage system diagrams/plans
• Works with customers and project managers to drive projects to successful completion
• Serve as project/account manager for small projects/clients
• Learn and understand client business and technical requirements
• Communicate technical issues/decisions effectively to PM and Service Delivery Managers by using business terms
• Proactive monitoring and maintenance of production systems
• Participates in project planning and project management process

Essential Skills and Experience:

• Experienced in supporting a business with locations across multiple time zones.
• Experience with Mac, Chromebook, and Windows operating systems as well as current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, and virtualization
• Self-motivated and self-directed
• Proven ability to provide in-person and remote support
• Strong passion for technology, a willingness to learn new skills, and the ability to evangelize the uses of cloud services
• Ability to manage multiple priorities while collaborating with cross-functional teams
• Proven ability to investigate and troubleshoot complex issues
• Excellent communication (written and verbal) and interpersonal skills
• Ability to influence and gain consensus across a diverse range of teams
• Ability to multi-task and juggle multiple projects at the same time
• Desire to learn new skills and technologies
• Professional technical certifications preferred and/or the desire to achieve new certifications

Core Technologies:

· Google Suite, M365, Service Administration (Exchange Online, Azure AD,)

· Knowledge of these public cloud service providers: Google Suite, Microsoft Azure, & others

· Advanced DNS administration

· Intermediate network skills – Wireless, Switch, Firewall, Routing

· Experience with infrastructure automation, scripting, PowerShell

· Experience with operating systems; enterprise backup and recovery procedures, system performance-monitoring tools, active directory, and virtualization

Basic & Physical Requirements :

· Must have manual dexterity to perform specific computer and electronic device functions

· Must have visual acuity to read and comprehend written communication though computer, electronic devices, and paper means.

· Must be able to maintain prolonged periods of working on a computer while sitting at a desk and attending virtual meetings

· Ability to travel as needed.

Job Type: Exempt, Full-Time, Corporate Headquarters

Full-time employees will be offered our comprehensive benefits including Paid Time Off, 401k, insurance (health, dental, and vision), and the option of Short and Long-Term disability insurance.