Job Title: L1 System Administrator

Location: Minneapolis, MN (Hybrid)

Salary: Up to $50K base

About the Company:

Our client are a leading IT-managed service provider based in Minneapolis, Minnesota, renowned for delivering top-tier IT solutions to a diverse range of clients. Our company fosters a work environment that emphasizes professional growth and internal promotions, making this an ideal opportunity for individuals looking to build a long-term career in IT.

Job Overview:

As an L1 System Administrator, you will play a critical role in providing first-line technical support to our clients. You will be responsible for managing and troubleshooting day-to-day IT issues, ensuring that systems operate efficiently, and escalating complex problems to higher-level technicians when necessary. This role requires excellent communication skills, a proactive mindset, and the ability to work well in a fast-paced environment.

Responsibilities:

• Provide Level 1 technical support via phone, email, or in-person to clients
• Troubleshoot and resolve hardware, software, and network issues
• Monitor system performance and maintain system uptime across client infrastructures
• Assist in the deployment of new hardware, software, and network components
• Perform routine system checks and maintenance tasks, including backups and updates
• Document issues and resolutions in the company’s ticketing system
• Collaborate with higher-level technical teams to resolve escalated issues
• Ensure adherence to SLAs and client satisfaction metrics
• Stay updated with the latest industry technologies and best practices

Desired Technical Stack (MSP Technologies):

• Operating Systems: Windows Server (2016/2019/2022), Linux (basic knowledge)
• Virtualization: VMware, Hyper-V
• Networking: Basic understanding of TCP/IP, DNS, DHCP, VPN
• Backup Solutions: Veeam, Datto
• Monitoring Tools: PRTG, SolarWinds, ConnectWise Automate
• Ticketing Systems: ConnectWise, Autotask
• Remote Support Tools: TeamViewer, LogMeIn
• Security Tools: Basic understanding of firewall management, antivirus tools (e.g., Bitdefender, Webroot)

Qualifications:

• 1-2 years of experience in a technical support or system administration role, preferably within an MSP environment
• Familiarity with Windows and Linux server environments
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
• Ability to work both independently and within a team

Benefits of joining us:

• Competitive salary up to $50K base
• Hybrid work environment for flexibility and work-life balance
• Excellent benefits, including health, dental, and retirement plans
• Strong focus on career development with numerous internal promotion opportunities

If everything above screams you, please apply today!