IT Incident Manager

Start: 2 weeks from date of offer

Location: New York, NY

Schedule: First 1-2 months onsite and then transition to onsite Mon-Wed w/ Thur and Friday remote.

Temp to Perm position: 6 months before conversion

Hourly Pay for contract: 50-70 p/hr on W2 Only

*Background and Drug Screen Required*

My client is looking to add an IT Incident Manager to their team. Primarily working over the Service Management / Service Desk department. ServiceNow is the ticketing system used. This is a coaching/mentoring/daily management role over a 3rd party Service Desk company.

This person will also ideally be the backup Change Management resource behind the primary Change Manager - if/when necessary

Musts:

ITIL

Onsite in NY, NY

Experience with ServiceNow

Incident Response / Incident Management

Plus:

Any management experience in Infrastructure