Role Title: Desktop Support Specialist

Duration: Full-time

Location: ON site in Shreveport, LA

Key Notes:

• Strong customer service skills required.
• Must have experience with Office 365, Windows Server 2016/2019, Windows 10/11, and PowerShell.
• Knowledge of IT Standards and Network Fundamentals is essential.
• Experience with Microsoft Azure or administering O365/Email systems is a plus.
• Requires time management and multitasking capabilities.

Must-Have Technologies:

• Office 365
• Windows Server 2016/2019
• Windows 10/11
• PowerShell
• Endpoint protection systems

Responsibilities:

• Deploy and image computer assets.
• Manage, configure, and deploy software applications.
• Provide support for Helpdesk team members.
• Manage and update assigned Windows Servers or software applications.
• Troubleshoot and resolve desktop operating and application issues.
• Support printer/printing infrastructure.
• Maintain and catalog IT assets.
• Assist Administrators with special IT projects.
• Manage, configure, and troubleshoot endpoint protection systems.
• Perform system moves, adds, and changes for end-users.
• Provide in-person and remote support to customers, ensuring understanding of new technologies.
• Participate in night and weekend work as needed.

Qualifications:

• Minimum of 4 years of related experience.
• Associate degree in IT or related field (certifications and work experience may substitute).
• Understanding of IT support ticketing systems.
• Working knowledge of IT Standards, Network Fundamentals, and Azure is a plus.
• Experience providing onsite and remote support assistance.
• Strong multitasking and time management capabilities.