We are looking for a Network Support Specialist located in Clemson, SC.

• NIGHT SHIFT POSITION
• HOURS ARE 6PM- 6AM
• THIS INCLUDES WEEKENDS AND HOLIDAYS

This is 100% ONSITE - NO REMOTE WORK.

SCOPE OF THE PROJECT:

THIS WILL BE A LONG-TERM CONTRACT (12-36 MONTH MINIMUM)

DAILY DUTIES / RESPONSIBILITIES:

• MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS.
• MONITORS NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES SIMPLE STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE NETWORK CONTROL CENTER.
• CONFIGURE NETWORK AND SYSTEM RESOURCES, AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES.
• PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.
• MONITORS MAINFRAME, APPLICATIONS AND BATCH PROCESSING. RESPONDS TO ISSUES, ALERTS, INCIDENTS, TICKETS AND RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. MEETS AGREED SLA TIME REQUIREMENTS.

REQUIRED SKILLS

• IP NETWORK TROUBLESHOOTING

• DNS CONFIGURATION

• UNDERSTANDING OF MONITORING TOOLS (SPLUNK, SOLARWINDS)

• MICROSOFT OFFICE SUITE

• SERVER BATCH SCRIPTING

• TECHNICAL WRITING EXPERIENCE

PREFERRED SKILLS

• LEADERSHIP SKILLS

• STRONG CUSTOMER SERVICE

• SELF-MANAGEMENT

• WEB PROGRAMMING