This is an excellent opportunity to join a global leader in the tech industry that builds technologies to help people connect, find communities and grow businesses.

Title: Program Manager I

Job ID: 58713-1

Location : Fully onsite Fremont, CA (6530 Paseo Padre Parkway, 94555)

Duration : 12-month contract starting M-F, full-time (40 hours); W2

Tentative Start Date: 01/20/2025

*Opportunity for extension or conversion based on performance and business needs*

Health Benefits and PTO available

*We cannot support C2C*

Summary:

• We are seeking an experienced Program Manager to lead our Enterprise Supply Chain AI efforts.
• The successful candidate will be responsible for developing and implementing AI strategies that drive business value, improve supply chain efficiency, and enhance customer satisfaction.
• Collaborate to understand business needs and objectives.
• Analyze and process data for actionable insights.
• Design and align key performance indicators (KPIs) with business goals.

Key Responsibilities:

• Execute comprehensive AI programs for the enterprise supply chain based on our AI roadmap
• Collaborate with cross-functional teams to identify opportunities for AI adoption and process improvement
• Run clustering data analysis and insight generation for monthly CSAT reporting
• Run Weekly Scrum stand up meetings for projects development review and action tracking
• Help to articulate business problems and leverage AI for solutions to optimize supply chain operations, including but not limited to customer support, telecommunication, inventory management, and logistics.
• Work with DevOp engineers and AI researchers to preprocessing data that helps develop and deploy machine learning models and algorithms
• Maintain key program progress and performance using GSD project management tool for AI team

Requirements:

• Bachelor's degree in Computer Science, Engineering or related disciplines
• 3+ years of experience in program management, supply chain management, or a related field
• Experience with supply chain management systems and processes
• Excellent communication, collaboration, and project management skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Experiences with tabular data processing and analysis.
• Familiar with tools like SQL, excel, and google sheet.

Nice to Have:

• Experience with popular AI products like ChatGPT, Claude, LLAMA based services. High level understanding of supervised/unsupervised machine learning.
• Experience with projects utilizing major cloud service providers such as AWS, Azure, or google cloud.
• Familiarity with data visualization or data analytic tools such as STATA, SAS, SPSS, or Tableau
• Certification in project management, such as PMP or Agile
• Good understanding of AI technologies, including machine learning, deep learning, and natural language processing
• PM certification

Top 3 must-have HARD skills:

• Communication
• Organization / Prioritization
• Technical knowledge of SQL and Python