Our Client is currently seeking an Network Operations Manager

Full time Direct hire

Responsibilities:

• Manage operational activities and provide oversight and direction for the operation and support of IT Network systems.
• Manage issues proactively, including timely resolution and the identification of remediation opportunities. Identify and resolve systemic issues to prevent them from repeating.
• Review and approve any request prioritizations. Partner with managed service providers, ensuring delivery against agreed upon service levels and strive to continually improve overall service delivery of operational activities.
• Create and maintain internal documentation to bring consistency, repeatability, and efficiency to the day-to-day operations.
• Establish and maintain standard operating procedures to maximize efficiency and measure key performance indicators, consistently working to improve those metrics.
• Develop and maintain vendor governance processes to maximize the value of delivered services and optimize operations.
• Assist in evaluation, design, testing and implementation of network technology solutions and line of business applications.
• Play an advisory role in IT projects to ensure that proposed solutions are in-line with operational capabilities of network services tower.
• Maintain lifecycle and currency of network equipment and services.

Qualifications

• Bachelor's degree in Computer Science, or similar field preferred.
• 7+ years of work experience in an IT delivery role, preferably in Network Solutions.
• Ability to assess and communicate Network concepts and practices, with both business and IT stakeholders.
• Experience with outsourced vendor and vendor contract management, including SLA review.
• Experience identifying operational issues and recommending and implementing strategies to resolve.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Knowledge of Aruba routing/switching technologies (or equivalent), traffic engineering, and experience interpreting and taking action on alert management and performance management reports.
• Prior experience in design, implementation and operations of IT Network solutions working with managed services provider(s).
• CCNP/CCIE certification. (preferred)