Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Customer Success Manager .

Job Description:

Job Title: Customer Success Manager

Job Location: Sunnyvale, CA

Work Schedule: Onsite (2 -3 days per week)

Pay Rate: $88/ hr on W2

Responsibilities:

Position Summary

Sr. Business Analyst, Collaboration Success is responsible for driving adoption of Collaboration technologies to increase workforce awareness and productivity. This role manages collaboration success & enablement processes focused on ensuring that employees have the motivation, ability, and knowledge to fully exploit IT-supplied collaboration technologies. This role will work closely with partners, such as corporate communications and line of business leaders, as well as other IT colleagues and technology vendors.

Main Responsibilities

• Define and lead collaboration success & enablement strategy and processes.

• Identify, monitor, publish and manage goals and measurements to show collaboration success impact.

• Coordinates multi-channel communications campaigns to drive technology adoption.

• Collaborates with various stakeholders across unified communication, in-room experience & content collaboration capabilities stakeholders.

• Oversee the creation, management, and awareness of the centralized repository of technology enablement resources (videos, how-to, quick-start guides, etc.)

• Facilitate or oversee enablement and awareness events (Ask the Expert, Immersion Experiences, webinars, lunch and learns, focus groups etc.)

• Manage the bi-annual collaboration tools effectiveness survey process to establish and track promoter metrics.

• Partner with operations, engineering, and governance teams to identify potential improvements or impacts to customer experience and proactively manage potential disruptions.

• Connect with line-of-business leaders to ensure participation in their events and team meetings to drive change management and adoption strategies.

• Monitor emerging technology trends and leverage workplace analytics, usage metrics and survey results to ensure initiatives are driven by objective data.

• Oversee network of enablement agents and champions, facilitate knowledge sharing and collaboration across the enterprise through regular engagement.

• Participate in employee onboarding to highlight available resources and raise awareness of digital workplace technologies.

Qualifications:

Skills/Job Requirements:

• Excellent interpersonal and communication skills, strong analytical skills, and ability to deal with ambiguity in a rapidly changing business environment.

• Proven ability to lead, influence and work well at all levels of an organization and in a cross functional team environment.

• Highly developed consultative, facilitation, project management and presentation skills

• Demonstrated ability to synthesize data, set actionable goals and drive metrics and execution.

• Experience in running multiple cross-cultural/global teams and projects.

• B.S. or M.S. in Computer Science/Business or related area is desired.

Top Skills:

Executive presence

Presentation and training skills

End User facing – technical

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Sagar Kainth ( / (408) 400-2336) for more details.