A TekStream client in the storage space has an immediate need for a Call Center Sales Manager. The Sales Manager will help lead the sales department oversee daily operations and ensure department KPIs are met.

Responsibilities:

· Supports sales department by providing the necessary support, coaching and development to both Team Leads and Agents.

· Maintain consistent performance across teams to meet department goals.

· Support a result driven culture by analyzing team metrics to identifying trends and gaps in performance.

· Review daily operational performance to ensure optimal production is reached.

· Build trusting relationships amongst teams to work as a unified front and drive conversion rates and company revenue.

· Set goals and create action plans for both department and individual teams to increase performance.

· Ensure proficient training, coaching, and development is implemented across new hires, tenured agents and leadership staff

Experience :

· Bachelor’s degree in business administration, management, or marketing preferred.

· Three years of supervisory / leadership experience.

· Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook.

· Five years or more sales experience