Position Description:

• Remote but needs to report to office first day for orientation.
• Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

• Answering incoming phone calls in a fast-paced enviroment.
• Resolving Tier 1 level issues -Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Participation in all team engagement activities.
• Meeting performance expectations

Skills Required :

• Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized

Skills Preferred:

• Spanish-speaking preferred.

Experience Required :

• Previous two positions should each be at least one consecutive year in a fast paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

Experience Preferred :

• Experience with participating in process improvement.activities

Education Required :

• High school diploma or equivalent.

Education Preferred:

• Associates Degree or higher