The role of Dispatch is to assist the Service department technician and Service manager. This role requires a strong set of skills and is instrumental to the Service Department.

· The Dispatcher will be responsible for communicating the customer's needs and service histories to the field employees

· The Dispatcher must dispatch all area technicians and maintain the database per the company's policies and procedures

· The Dispatcher must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers

· Keep dispatch boards current at all times

· Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner

· Proper purchasing and PO issuing as needed to support the team

· Follow the set process flow for managing all customer requests

· Any other duties as assigned

· Extremely high level of urgency to resolve problems

· Ability to adapt to very fast-pace environment and deadlines

· Strong attention to detail

· Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines

· Excellent interpersonal and communication skills, both written and verbally

· Must demonstrate organization and prioritization skills to manage time

· High level of computer skills, proficient in Excel

· Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer

· Able to sit at a computer for up to 8 hours