Seeking a highly motivated and customer-friendly Unified Communications (UC) Technician with a strong background in UC systems and analog telephony. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Additionally, the candidate should possess a solid understanding of analog telephony, including the use of a buttset and performing punch downs.

Key Responsibilities:

• UC Systems Management: Install, configure, and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Troubleshoot and resolve issues related to UC systems to ensure optimal performance and reliability.
• Customer Interaction: Provide friendly and professional support to customers, addressing their UC-related inquiries and issues. Conduct on-site visits to troubleshoot and resolve UC and analog telephony issues.
• Analog Telephony: Perform punch downs and other analog telephony tasks. Utilize a buttset for testing and troubleshooting analog lines.
• Technical Support: Diagnose and resolve technical issues related to UC and analog telephony systems. Collaborate with other IT teams to ensure seamless integration and operation of communication systems.
• Documentation: Maintain accurate and up-to-date documentation of UC and analog telephony systems, configurations, and procedures.

Qualifications:

• Proven experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P).
• Strong understanding of analog telephony, including the use of a buttset and performing punch downs.