Job Title: Support Coordinator

Client: University of Southern California (USC)

Location: 1441 Eastlake Ave 7th floor Los Angeles CA 90033

Work Type: 100% Onsite

Duration: 13 Weeks (Potential for Extension)

Start Date: ASAP

Shift: 8-hour Day Shift, Monday - Friday

Key Responsibilities

Patient Registration

• Collect and accurately record patient demographic and insurance information.
• Ensure all required forms and documents are completed and signed by the patient.

Insurance Verification

• Verify insurance coverage and eligibility for new patients.
• Communicate insurance details, including co-pays and deductible amounts, to patients.

Scheduling

• Schedule appointments for new patients and coordinate with medical staff and providers.
• Manage appointment calendars to optimize patient flow and minimize wait times.

Documentation and Data Entry

• Maintain accurate and confidential electronic health records (EHR) for new patients.
• Enter patient information, medical history, and other relevant data into the EHR system.

Communication

• Address patient inquiries and provide information on clinic procedures and policies.
• Collaborate with clinical and administrative teams to ensure a seamless intake process.

Problem Resolution

• Address patient concerns related to the intake process promptly and professionally.
• Work with supervisors to resolve complex issues or discrepancies.

Compliance

• Adhere to healthcare regulations, privacy laws, and compliance standards when handling patient information.
• Stay updated on relevant industry changes and regulations.

Qualifications

Must Have:

• High school diploma (college coursework is a plus).
• Prior experience in the medical field, including patient scheduling.
• Strong critical thinking skills.
• Excellent oral and written communication skills.
• Professional demeanor and strong work ethic.
• Ability to work collaboratively in a team.

Preferred:

• Experience in a healthcare or medical office setting.
• Knowledge of insurance verification and billing processes.
• Familiarity with electronic health record (EHR) systems.
• Strong attention to detail and accuracy in data entry and documentation.
• Customer service-oriented, with a commitment to providing an exceptional patient experience.