Who We Are:

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

At Faye, our rapid growth creates an exciting chance to shape the employee experience and elevate HR in the US. We're seeking a dynamic HR professional for our Richmond office to drive HR initiatives and support our US-based team, both in-office and remote.

In this key role, you'll collaborate with CX and Claims teams, providing comprehensive HR support to our US employees.

Responsibilities:

• Employee Relations : Address employee inquiries and disputes, fostering a supportive US work environment.
• Compliance : Ensure HR policies align with US labor laws and advise on updates.
• Policy & Processes : Develop, implement, and enforce HR policies; manage onboarding and offboarding.
• Performance & Benefits : Support managers with performance reviews; oversee US employee benefits.
• HR Metrics : Analyze HR data to drive improvements.
• Projects & Handbook : Lead HR projects and maintain the US employee handbook.
• Operations : Manage vendor relations, payroll, budgets, and Richmond office support.
• Employee Experience : Enhance engagement through events, team-building, and welfare activities.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5+ years of experience in HR, focusing on employee relations, compliance, and HR policy implementation within the US.
• In-depth knowledge of US labor laws and HR best practices.
• Strong interpersonal and communication skills, with the ability to work effectively with employees at all levels.
• Proven ability to handle sensitive and confidential information with discretion.
• Experience working in a fast-paced environment and managing multiple priorities.

Join our team and help shape the future of Faye as we continue to grow and evolve!