JOB DESCRIPTION

Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week. you need to be able to work any day of the week anytime in-between 7am-9pm in 8 hour periods

REQUIRED SKILLS AND EXPERIENCE

-1-2 years of experience working in a call center with inbound calls (50+ calls a day)

-High School diploma or GED

-Good communication and personality

-Ability to type at least 36 WPM

-Adaptable and eager to learn, willing to work in a fast paced call-center

-Excellent communication and reliable

NICE TO HAVE SKILLS AND EXPERIENCE

-Bilingual in Spanish, Vietnamese, and/or Chinese