Position Title: Trade Operations Specialist (Export/Import) - Japanese Bilingual

Employment Type: Non-Exempt, Full-Time

Salary Range: $22–$25 per hour + Annual Bonus

Work Style: 100% Onsite for the 1 month for training and hybrid or remote after the training period.

Job Summary:

We are seeking a motivated and flexible Trade Operations Specialist to join our team. This role involves managing ocean export/import operations, handling customer communications (mainly with Japanese companies), and providing accurate quotations. While English proficiency is required, Japanese language skills are a plus. The position offers a flexible work arrangement, including full remote options after the first month of onboarding.

Key Responsibilities:

Export/Import Operations:

• Handle the full cycle of sea freight export and import documentation.
• Ensure compliance with trade regulations and company policies.

Customer Interaction:

• Communicate effectively with Japanese clients, primarily in English.
• Collaborate with clients to understand their needs and provide tailored solutions.

Quotations and Pricing:

• Prepare and present detailed shipping and logistics quotations to clients.

Internal Coordination:

• Work closely with the expatriates and local team members to ensure seamless operations.
• Coordinate with headquarters in Japan for operational alignment.

Work Arrangement:

• Schedule: 8:00 AM – 5:00 PM, with flexible hours as needed.
• Full remote work available after the first month of in-office onboarding.
• On-site presence optional, based on employee preference.

Qualifications:

• Minimum 3 years of experience in ocean import and export operations.
• Knowledge of export/import procedures, particularly sea freight operations.
• Proficiency in English; Japanese language skills are a plus but not required.
• Strong customer service skills with the ability to build and maintain relationships.
• Proficiency in handling quotations and pricing documentation.
• Self-starter with the ability to work independently and collaboratively.

Ideal Candidate Profile:

• A flexible and adaptable individual who can take initiative.
• Self-driven and motivated to identify and solve problems proactively.
• Strong communication skills to interact effectively with diverse stakeholders.

Application Process:

• Two rounds of interviews.
• Successful candidates will be required to work on-site for the first month for onboarding.

To apply, please send your resume to