Job Title: Research Engagement Services Specialist/Customer Service Specialist

Duration: 06+ Months + High possibility of extension

Location: Irving, TX 75039

Job Description:

Role Details:

• The primary responsibility of the role is to support Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.

Key Responsibilities:

• Monitoring assigned email boxes and promptly processing emails into CRM database during working hours.
• Creating Service Requests (SRs) in client's CRM system as the requests are received.
• Monitoring a general queue for SRs and promptly routing them to the appropriate teams
• Provide training and shadowing for new associates in this role.
• Maintaining a record of emails processed
• Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
• Work with teammates and build strong working relationships with the Research & Advisory Expert community.
• Receive unlimited access to all research content.

Desired Skillsets:

• Ability to provide world-class service by engaging directly with internal partners and clients
• Excellent written and verbal communication skills
• Strong customer service mindset
• Strong time management and organizational skills
• Ability to prioritize tasks effectively
• Attention to detail
• Ability to use problem solving skills to highlight urgent issues, when needed.
• Ability to learn new systems and tools quickly
• Ability to work independently and as part of a team
• Ability to work with cross functional teams

Preferred:

• Experience working across multiple time zones
• Prior work experience in customer service

Education:

Bachelor's degree Required