We are looking for an energetic and customer service-oriented individual to help our patients feel supported and appreciated.

Essential Functions:

• Greet patients and check them in for their appointments.
• Use established customer service guidelines to answer phones and complete requested tasks from callers in an efficient and professional way.
• Assist all new clients with the patient portal and any new paperwork that needs to be filled out in the office.
• When scheduling patients, ensure that they are scheduled with a provider that is credentialed with their insurance.
• Collect intake information on any new patients who call into the office to begin services.
• Check out patients at the end of each appointment by scheduling follow-up appointments.
• Send faxes to providers when asked.
• Confirm next-day appointments for patients.

Knowledge, Education, Skills, and Abilities

• Have excellent customer service.
• Ability to communicate effectively and efficiently with staff members and patients in person and over the phone.
• Be detail-oriented and very organized.
• Be a multi-tasker with an ability to prioritize duties.

Job Type: Full-time

Salary: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Experience:

• Customer Service: 1 year (Preferred)

Work Location : On-site