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Job Title: Meta - Customer Support Agent (English AND Spanish)

Work Location: , St. Catharine's, ON L2R 7G1.

Duration : long term contract CTH

Hourly Pay Rate: CAD $19.23 and $1000 Joining bonus

Position is with our direct client

Note: You will getting $1000 joining bonus.

Training start time & how many weeks for training: 6 weeks – Monday to Friday 9:00am to 5:30pm EST

Hours of Operation: Monday – Friday 9:00am to 6:30pm EST

Job Description:

We have some new Media Expert opportunities focused on helping new Creators build their followings, maximize the use of their platforms, and engage more effectively with their audiences. This is an education-based relationship, with a chance to help a wide range of Creators.

What would your day-to-day look like?

The Media Expert will be a primary point of contact for our strategic partners (Creators) and will maintain strong direct relationships with key partners in the social media entertainment space. They will provide creative and operational support to managed partners, looking to grow their brands.

• Educate partners (Creators) on Social Media platforms and technology

• Consults on strategy & helps to optimize partners objectives on social media.

• Tracks, analyses, and communicates key quantitative metrics and current trends to managed partners

• Presents and promotes relevant solutions to existing and new partners that will enable them to reach their goals

• Manages an existing book of business and services ~300 accounts through text, phone, and email outreach to new and legacy partners

• Plans and organizes a daily work schedule to call on existing and potential partners, conducts warm outreach to new partners, responds to scaled marketing leads on an ongoing basis.

Basic Qualifications:

• 1 year of experience in Customer Service.
• High School Diploma or equivalent. Excellent communication, verbal and written, in English Minimum 6-month Internship in Marketing, Social Media, Sales or a minimum of 1 year of work experience in Marketing, Social Media or Sales.
• Strong interpersonal skills.
• Self-motivated and independent thinker who is ready to take on initiatives without constant supervision.
• Rapid learner who thrives in a fast-paced environment.

Preferred Qualifications:

• Experience using social media.
• Familiarity with online advertising products, digital experience a plus.
• Good to excellent computer skills with technical expertise.
• Professional Skill Requirements: Excellent listening, interpersonal, and customer service skills with a solutions mindset and passion for customer experience.
• Exceptional grammar, typing accuracy, and writing skills.
• Positive attitude with the ability to overcome sales rebuttals.
• Demonstrates the ability to work with minimal supervision, exercise good judgment, and maintain a dedication to continuous improvement.
• Flexible, quick learner, able to adapt to continuously evolving needs and identify areas for client improvement.
• Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.
• Demonstrate teamwork and collaboration in a professional setting.