Field Service Engineer

Montreal, QC

Our client, a medical device company specializing in diagnostics, is seeking a Field Service Engineer to join their team. The successful candidate will be responsible for planning and coordinating activities related to the installation and maintenance of diagnostic instrumentation.

Key Responsibilities

• Provide emergency repair services, preventative maintenance, and updates at customer sites.
• Track, schedule, and complete all preventive maintenance and updates for assigned analyzers.
• Offer onsite and remote support for digital products, including installation and initial configuration of systems and related middleware.
• Install instruments at customer facilities, product demonstrations, and trade shows to ensure full functionality.
• Develop knowledge and understanding of digital products to support sales and marketing initiatives.
• Adhere to company policies and procedures in all service-related tasks.
• Maintain thorough records of repairs, work orders, and updates in compliance with SOPs and regulatory requirements.
• Troubleshoot issues via phone or on-site visits, repairing or replacing parts as needed to ensure optimal operation of analyzers.
• Provide end-user training on proper operation of instruments.
• Coordinate with internal teams to expedite repairs and minimize downtime, contributing to customer satisfaction.
• Serve as a liaison between the company and customers to ensure effective service delivery.
• Manage company resources and equipment such as parts, tools, and inventory.
• Escalate recurring or unresolved issues promptly to ensure timely resolution in accordance with SOPs.
• Participate in special projects as assigned by the Field Support Manager.
• Provide application troubleshooting as needed.
• Conduct basic on-site training on the use of company instruments.
• Collaborate with various departments to improve internal processes and customer satisfaction.

Qualifications

• High school diploma or equivalent with at least 3 years of experience troubleshooting and repairing diagnostic equipment.
• Technical certification or related degree from a recognized institution is preferred; a bachelor's degree in a related field is an asset.
• A valid driver’s license and passport are required.
• Ability to travel within and outside the designated territory as needed, with up to 75% overnight travel depending on the location. International travel, including visits to the corporate office, may also be required.
• Fluency in both English and French is mandatory.

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted.

Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States, a staff of more than 30 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on client needs and candidate goals.

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