Candidate Requirements/Must Have Skills:

1) Bilingual – fully bilingual in French and English (read/write/speak in French/English)

2) 2-4 years of Customer Service-related experience, previous customer service experience in an information centre, retail environment, or service sector.

3) Tech Savvy - experience with Microsoft Suite (Teams, Outlook, etc.)

Nice-To-Have Skills:

1. Experience with SalesForce

2. Background in Group Benefits

3. Previous experience in a contact centre, insurance or group benefits

Soft Skills

• Problem solving skills

• You excel in a fast-paced and ever-changing environment, staying calm and professional.

• You enjoy continuous learning. You seek to discover new applications, products, or services and stay updated through support documents.

• You have technical abilities as well as exceptional research skills, and meticulousness is always your priority. You can learn and use various administrative systems simultaneously.

Education:

• High School Diploma

• No other schooling required, but University or College degree considered an asset