SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.

As we keep growing our Professional- Services team we are looking for an Implementation Specialist to take part in managing the implementation process of the company's product. This can be a great opportunity for you to gain experience in designing and implementing ITIL assessments and procedures, work with global clients, and join a team of professionals.

Responsibilities:

• Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
• Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
• Track progress and mitigate risks to ensure successful project outcomes.
• Act as the primary point of contact for clients during the implementation process.
• Conduct client workshops to gather business requirements, align expectations, and showcase SysAid's capabilities.
• Provide guidance and best practices to optimize clients’ ITSM and ESM processes.
• Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
• Collaborate with the other teams for customizations and integrations.
• Test and validate the configured solution with clients to ensure quality and functionality.
• Deliver training sessions to end-users and administrators, empowering them to fully utilize SysAid’s features.
• Provide support during the go-live phase to ensure a smooth transition.
• Gather client feedback to enhance implementation methodologies and identify product improvement opportunities.
• Stay up-to-date with industry trends and SysAid updates to advise clients effectively.

Qualifications:

• Minimum 3 years of experience in ITSM or related software implementation and consulting.
• Strong project management skills with a proven track record of leading successful implementation projects.
• Familiarity with ITSM platforms (SysAid, ServiceNow, etc.) and best practices.
• Proficiency in process design, workflow automation
• Excellent communication and presentation skills.
• Strong problem-solving abilities with a client-first mindset.
• Education:
• Bachelor’s degree in IT, Computer Science, Business Management, or related fields (preferred)
• ITIL Foundation certification (preferred).

Language Skills:

• Fluent in English.
• Fluent in Spanish is a plus.