Assistant Branch Manager - Job Description

About Reliable Respiratory

Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.

Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.

Job Purpose

The Assistant Branch Manager is responsible for the day-to-day supervision of Reliable Respiratory’s assigned satellite branch operations and assisting patients.

EEO-1 Job Classification – First/Mid-Level Officials and Managers

Duties and Responsibilities

• Assist in coordinating appointments and daily routes for Medical Device Technicians and Respiratory Therapists.
• Assign routes and deliveries using Transport Manager software daily for Medical Device Technicians and Respiratory Therapists.
• Provide routing suggestions to other departments when inefficacies are found.
• Perform site leadership responsibilities with minimal supervision.
• Establish working relationships with landlords and property managers to certify general maintenance of the building is up to code and reporting all conditions that need attention.
• Handle all office mail/delivery’s and arranges process for paperwork when patients pickup equipment in the office.
• Manage the inventory of products effectively and ensure that Days on Hand (DOH) quantities are set at levels to minimize inventory and ensure there is adequate product on hand to serve the market.
• Ensure equipment is staged for Medical Device Technicians and Respiratory Therapists for upcoming appointments.
• Ensure the location is in compliance with cleanliness and ordering of office supplies.
• Ensure that all products and services are provided in compliance with all local, state and federal laws.
• Support staff in their diverse roles and oversee staff for accountability, performance and productivity and provide feedback, coaching and training when appropriate.
• Address all staff concerns and situations to the appropriate person to ensure safety and respect amongst all levels of the organization.
• Perform monthly vehicle audits.
• Assist with walk-in patients.
• Reports to South Windsor, CT office location Monday – Friday.

Basic Qualifications

• 21 years of age or older
• Must be eligible to work in the United States and not require work authorization from us now or in the future
• Bachelor’s Degree required
• At least 2 years of work-related supervisory or management experience in a healthcare-related field

Required Skills

• Effective and professional verbal and written communication abilities
• Great customer service skills
• Professional computer experience (especially Microsoft Office Suite)
• Ability to work independently to investigate and make decisions
• Strong attention to detail
• Outstanding organizational skills
• Ability to prioritize and complete work amidst interruptions in a busy work area
• Available during normal hours of operation
• Ability to comply with guidelines both internal and industry-imposed
• Bilingual in English and Spanish preferred

Competencies

• Computer Skills
• Verbal Communication
• Customer Service
• Problem Solving
• Ethics
• Organization Skills
• Productivity
• Results Driven

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time.
• This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This job operates in a professional office environment.
• The noise level in the work environment is usually moderate to loud

Direct Reports – None