Service Engineer- Simply Biotech

OVERVIEW

Are you looking for a new career opportunity with an exciting biotech company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.

Immediate opening for a Service Engineer with a biotech company in Palo Alto, CA who possesses:

• B.S. Engineer, Biomedical Engineering, or a related technician field
• 2-3 years of experience in technical diagnostics and wet repair, with expertise in high-throughput or complex lab systems
• Prior experience with a Quality Management System and Customer Relationship Management platform

Email resumes to or call 858.376.5078

FULL DESCRIPTION :

The selected candidate will be responsible for:

• Instrument Diagnostics and Repair
• Perform diagnostics, troubleshooting, and repairs on company instruments portfolio. Address hardware and software issues to restore peak performance across systems.
• Perform repairs on company instruments used in Manufacturing and R&D.
• Ensure that all instruments meet operational specifications.

Routine Maintenance and Upgrades

• Conduct preventive maintenance and apply necessary hardware and software upgrades across internal and external units.
• Manage system calibrations and firmware updates to align with industry standards, enhancing reliability across all company instruments.
• Assist with managing and maintaining spare part inventory.

Collaboration and Continuous Improvement

• Collaborate with engineering and product development teams to identify and address recurring issues, sharing insights that contribute to future product enhancements.
• Report on field performance for next-generation models, supporting improvements to key models to better meet research demands.
• Assist with documentation and implement best practices.

Customer Support and Reporting

• Act as a liaison between customers and the technical team by providing remote troubleshooting and support, ensuring quick resolution of technical issues.
• Maintain detailed service logs and communicate regular updates to the Manager of Customer Success regarding equipment status and repair progress.
• Producing timely and accurate expense reports.

The selected candidate will also possess:

• Bachelor's degree in Engineering, Biomedical Engineering, or a related technical field, or equivalent hands-on experience with complex lab equipment.
• A minimum of 3 years of experience in technical diagnostics and repair, with expertise in high-throughput or complex lab systems, particularly in life sciences.
• Prior experience in basic wet-lab skills (e.g. pipetting & making buffers) is strongly desired.
• Prior experience with a Quality Management System and Customer Relationship Management platform is strongly desired.
• Strong problem-solving skills and the ability to work independently, with keen attention to technical detail.
• Excellent communication skills to effectively collaborate with the Customer Success team and provide clear updates to customers.

Salary Range: $36-$40/hr

For immediate and confidential consideration, please email your resume to or call 858.376.5078. More information can be found at