GENERAL SUMMARY

Under general supervision, responsible for developing, implementing, and maintaining quality assurance methods and statistical techniques, in accordance with company policy, to ensure the product meets or exceeds customer expectations. Responsible for submitting PPAP to customers for approval and approving PPAP from our customers. Work with engineering groups to obtain customer approval for new product and/or design changes to current product by addressing concerns on quality issues on products during the product’s life cycle and to reduce the defect rate.

ESSENTIAL ACCOUNTABILITIES

1. Initiate, organize and manage problem solving for areas of responsibility to ensure product quality.
2. Manage and communicated customer contact information for resolution to customer concerns and ensure expectations are met in a timely manner.
3. Support the evaluation of supplier issues and recommend solutions to resolve manufacturing problems.
4. Develops, organizes, controls and maintain quality documents for company Quality system.
5. Support the development, organize, and train operators in acceptance criteria of product during launch of new products.
6. Plan and execute PPAP requirements for customer approvals.
7. Initiates, participates, and manages process audit activity to achieve goals & assure assembly process have adequate controls to meet customer expectations.
8. Evaluate and contribute to implementation of VA/VE items.
9. Works directly with customers for approval and Product Engineering, Manufacturing Engineering and Manufacturing to develop and launch new products and implement design changes to existing products.
10. Submits production parts for customer approval, PPAP process.
11. Develop control standards for manufacturing to attain quality requirements.
12. Customer support at J/C actives, trial builds and SOP launch.
13. Project development tracking for customer and internal use.
14. J/C planning and leadership role.
15. Communicates frequently with internal and external contacts on various issues.
16. Performs other duties as assigned.

The above typical duties are characteristic of this job and demonstrate a level of difficulty and are not intended to list or limit the duties that may be required or assigned to an employee in this classification.

WORK CONDITIONS

This work is performed in a general manufacturing environment.

EDUCATION AND EXPERIENCE

The incumbent must:

Have a high school diploma or GED.

Have a bachelor’s degree in related discipline and generally four (4) to seven (7) years’ experience in related field.

-or-

A master’s degree and three (3) to six (6) years’ experience in related field.

Certification is required in some areas.

CQE and CQA certification preferred.

Have experience working with integrated computer programs and/or applications.

Have strong communication, administrative and organizational skills, and the ability to coordinate multiple projects and programs.

Have skills in math/statistics, problem-solving, project management, and teamwork.

Be able to pass all background checks and pre-employment tests, including any required drug test.

Be able to maintain the confidentiality of any information s/he encounters.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

SPECIALIZED SKILLS AND KNOWLEDGE REQUIRED

Intermediate to advanced experience (beyond basic data entry) working with computer applications such as Word, Excel, PowerPoint, and other presentation applications and/or software.