CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

CBIZ Network Solutions delivers onsite technical support to Edward Jones home and branch offices across the U.S. and Canada. As a trusted Edward Jones partner, we prioritize exceptional customer service while troubleshooting and repairing computers, printers, telephones, and other technical components. Additionally, our team supports Edward Jones with project coordination, process management, and software solutions whenever needed.

Position Overview

CBIZ has an IMAC Specialist position available in our Maryland Heights, MO office. This position provides Installation, Move, Add and Change (IMAC) coordination and support to Edward Jones branch offices.

Essential Functions and Primary Duties:

• Coordinate multiple vendors and manage multiple activities while ensuring the highest level of service and quality.
• Coordinate and process the installation of circuit upgrades and fallouts.
• Coordinate and track the installation, removal and movement of additional phone lines and electronic equipment including, terminals, additional monitors, fax machines and printers in existing branch offices.
• Place orders for additional phone services and features with the local phone companies.
• Coordinate and track the installation of phone lines, data circuits, equipment and furniture into new or moving branch offices.
• Manage the installation and disconnect of branch office data circuits.
• Manage relationships with various vendors, Edward Jones and CBIZ departments to ensure successful completion of branch related activities.
• Place all IGBN circuit orders and disconnects.
• Order all IGBN pre-qualified site surveys.

Minimum Qualifications:

• Associate's degree in Information Technology or a related field and/or equivalent work experience
• One to two years of technical related and/or project management experience
• Proficient in Internet and Microsoft Office Suites
• Basic knowledge of branch office hardware, software and operating systems
• Must have strong troubleshooting/problem solving skills
• Must have strong basic Math aptitude
• Ability to prioritize multiple projects and capable of meeting deadlines
• Very strong customer service delivery
• Strong verbal and written skills
• Strong attention to detail
• Ability to analyze data, interpret results and seek solutions
• Self-motivated and able to function with minimal supervision
• Task-oriented and focused on resolving issues
• Effective working on a team or individually
• Strong customer service skills including the ability to deal with issues diplomatically and patiently
• Strong interpersonal skills

The rate of pay for this job in this market is $19.23 - $21.64. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

The compensation above is not representative of an employee's total compensation. Beyond income, you have access to, comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program, and much more.

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CBIZ.Jobs Category: Customer Service

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