LinkedIn is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.nnLinkedIn is looking for an experienced Staff Business Systems Analyst (BSA) to support the ServiceNow (SNOW) team in Productivity Engineering (PE). The Staff BSA will act as a critical bridge between the engineering team (technical knowledge) and our business stakeholders (process excellence). This role we will greatly influence strategy and scale of the platform through recommendations based on being a subject matter expert (SME) of the ITSM module of SNOW.nnThis role will be based in Mountain View, CA.nnAt LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a Linkedin office, depending on what's best for you and when it is important for your team to be together.nnResponsibilities:nn• Act as a liaison between business stakeholders and the Enterprise Innovation (EI) Organization.nn• Collaborate with IT and business teams to conduct requirement gathering workshops, data analysis, problem-solving, and functional design.nn• Work with business teams and users (Business Applications, WorkPlace, Finance, HR, etc.) to document current business processes/applications and identify new business requirements for Software Optimization Strategy.nn• Conduct trainings and workshops on SNOW best practices.nn• Run reporting and aggregate data to empower decision making.nn• Partner with Product owners and business stakeholders to drive alignment, optimize end-to-end processes, identify areas for improvement, and implement process improvement requirements.nn• Investigate and collaborate with cross-functional partners to address systemic issues.nn• Utilize business knowledge and expertise to identify opportunities for process improvements and serve as a trusted technology advisor for the business.nn• Create and present functional and technical designs, including data analysis, to business teams and gather feedback to influence solution design and approach.nn• Propose and evaluate solutions for business issues, ensuring they meet business requirements.nn• Facilitate review sessions with functional owners and end-user representatives.nn• Participate in end-to-end implementation planning, including project management, issue management, communication, and change management.nn• Develop and conduct change management programs and initiatives.nn• Manage User Acceptance Testing (UAT) with end users, including coordination and user acceptance signoff.nn• Update, implement, and maintain required documentation.nn• Identify and evaluate risks, gaps, and process inefficiencies.nnOutside of core responsibilities, this role will also act as a Program Manager for large scale implementations, enhancements, and platform upgrades.nnBasic Qualifications:nn• BA/BS Degree in Business Administration, Computer Science, Finance, Accounting or related technical discipline, or related practical experiencenn• 8+ years experience in implementation, development, process re-engineering and support of ServiceNownn• Experience leading a team of business analysts and/or developersnn• Experience leading design and architecture meetings and projectsnn• Ability to identify, gather requirements, provide guidance and assist in designing and developing in support of ServiceNownnPreferred Qualifications:nn• Demonstrated ability to have successfully completed multiple, complex IT projects using Agile methodologies in the SNOW ITSM module.nn• Demonstrated experience in project conceptualization and planning.nn• Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience, including both verbal and written communications.nn• Ability to lead and work collaboratively within a business unit team and have strong influencing skills.nn• Ability to manage multiple priorities and complex tasks in a dynamic work environment.nn• Experience preparing conducting end-user training.nn• Self-directed and results driven with demonstrated ability to multi-task, prioritize and execute on multiple deliverables concurrently.nn• Analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.nn• Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.nn• Ability to work effectively in cross-functional teams.nn• Experience with program management and project collaboration and reporting tools (e.g., ticketing system – primarily SNOW but not limited to some of the following: Jira, ADO, Smartsheets, SharePoint, PowerBI or Google Tools)nnSuggested Skills:nn• ServiceNownn• Program Managementnn• Stakeholder ManagementnnLinkedln is committed to fair and equitable compensation practices.nnThe pay range for this role is $127,000 to $207,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.nnThe total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visitnn Opportunity StatementnnLinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: Please reference and for more information.nnLinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.nnIf you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at and describe the specific accommodation requested for a disability-related limitation.nnReasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:nn-Documents in alternate formats or read aloud to younn-Having interviews in an accessible locationnn-Being accompanied by a service dognn-Having a sign language interpreter present for the interviewnnA request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.nnLinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.nnPay Transparency Policy StatementnnAs a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: Data Privacy Notice for Job CandidatesnnThis document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: