Job title: IT Analyst
Location: Batavia, IL
Duties:
• Solution design and understanding of complex workflows within ServiceNow.
• Develop reports and dashboards within ServiceNow.
• Create Knowledge Articles to document work where appropriate.
• Perform operational support for system defects as they arise.
• Perform basic system administration duties with ServiceNow.
• Work with stakeholders to gather requirements.
• Provide training to end users for developed applications.
• Participate in peer code reviews.
• Address configuration changes to the ServiceNow platform.
• Extend existing OOB ServiceNow modules to address enhancements requests.
• Coordinate testing activities using the ServiceNow Test Administration Suite.
• Triage incoming ServiceNow support issues and attend to the current backlog of open
incidents and defects
Education/Qualification:
• A minimum of 4 years' experience working with the ServiceNow Platform.
• Knowledge of ServiceNow's core application modules such as Incident, Problem, Change, Release, Service Catalog, Knowledge, Agile and Self-Service Portal.
• Understanding of relational database concepts.
• Competency in modern software development methodologies using JavaScript.
• ServiceNow Administration Certified highly desirable.