WHO WE ARE

Globocam is the largest network of new and used heavy-duty truck dealers in Quebec. Globocam distributes the Freightliner, Western Star and Rizon brands, and offers alternative-energy trucks for a greener future. With nine branches in Quebec and one in Ontario, Globocam is recognized for its industry expertise and commitment to providing superior quality vehicles, parts and service.

GLOBOCAM’S ENVIRONMENT

This new position is an addition to our current team, to support Globocam’s growth and ensure exceptional service to our internal customers. Reporting to the Director, Information Technology, our new colleague will be involved in resolving problems faced by our users. The main objective is to identify and correct recurring sources of error. The administrators on the N2 outsourcing team specialize in a number of technologies and solutions (telephony, network and infrastructure). As part of your job, you’ll be required to travel to 2-3 different sites per week, including Sherbrooke, Trois-Rivières, Québéc and Montréal-Est (as needed).

T: MoT ivation

R: IntegR ity

U: AttitU de

C: C ustomer Driven

K: OutthinK ing

S: US

A GLIMPSE INTO YOUR DAILY ROLE

• Provide Level 2 technical support to solve computer mysteries quickly and efficiently (PC problems or more complex server issues).
• Rescue desperate users after they’ve accidentally deleted all their files (we love them anyway).
• Dealing with the problems at the root of incidents
• Participate in and maintain the transformation to the Azure environment
• Find and propose sustainable solutions to various problems
• Perform preventive maintenance on IT infrastructure
• In the “all other related tasks” section, there’s of course responding to emergency calls to recall those famous e-mails sent by mistake… Because we all know that there are times when “Ctrl+Z” just doesn’t cut it!

BENEFITS

• Competitive salary
• Virtual care
• Group insurance (medical and dental)
• Health and wellness account up to $1200/year
• Employee assistance program
• Employer contribution to an RRSP
• Opportunity for advancement in a fast-growing company
• Up to 4 weeks' vacation in the first year.

What are you waiting for? WE're waiting for you

WHAT YOU BRING TO THE TABLE

• Be self-reliant and resourceful
• Self-starter
• Strong customer orientation
• Ability to adapt to change
• Excellent communicator
• In-depth knowledge of the Windows 10 and 11 environment
• Cybersecurity knowledge and awareness
• Expertise in azure & o365 environments
• Bilingualism required
• Minimum 5 years’ experience
• Driving license required
• Microsoft certification (asset)
• Knowledge of Datto, INTunes, Ubiquity, Aruba, IP addressing, VPN, MPLS, IP telephony (3CX) (asset)