WHO WE ARE
Globocam is the largest network of new and used heavy-duty truck dealers in Quebec. Globocam distributes the Freightliner, Western Star and Rizon brands, and offers alternative-energy trucks for a greener future. With nine branches in Quebec and one in Ontario, Globocam is recognized for its industry expertise and commitment to providing superior quality vehicles, parts and service.
GLOBOCAM’S ENVIRONMENT
This new position is an addition to our current team, to support Globocam’s growth and ensure exceptional service to our internal customers. Reporting to the Director, Information Technology, our new colleague will be involved in resolving problems faced by our users. The main objective is to identify and correct recurring sources of error. The administrators on the N2 outsourcing team specialize in a number of technologies and solutions (telephony, network and infrastructure). As part of your job, you’ll be required to travel to 2-3 different sites per week, including Sherbrooke, Trois-Rivières, Québéc and Montréal-Est (as needed).
T:
Mo T ivation
R:
Integ R ity
U:
Attit U de
C: C ustomer Driven
K:
Outthin K ing
S:
U S
A GLIMPSE INTO YOUR DAILY ROLE
Provide Level 2 technical support to solve computer mysteries quickly and efficiently (PC problems or more complex server issues).
Rescue desperate users after they’ve accidentally deleted all their files (we love them anyway).
Dealing with the problems at the root of incidents
Participate in and maintain the transformation to the Azure environment
Find and propose sustainable solutions to various problems
Perform preventive maintenance on IT infrastructure
In the “all other related tasks” section, there’s of course responding to emergency calls to recall those famous e-mails sent by mistake… Because we all know that there are times when “Ctrl+Z” just doesn’t cut it!
BENEFITS
Competitive salary
Virtual care
Group insurance (medical and dental)
Health and wellness account up to $1200/year
Employee assistance program
Employer contribution to an RRSP
Opportunity for advancement in a fast-growing company
Up to 4 weeks' vacation in the first year.
What are you waiting for? WE're waiting for you
WHAT YOU BRING TO THE TABLE
Be self-reliant and resourceful
Self-starter
Strong customer orientation
Ability to adapt to change
Excellent communicator
In-depth knowledge of the Windows 10 and 11 environment
Cybersecurity knowledge and awareness
Expertise in azure & o365 environments
Bilingualism required
Minimum 5 years’ experience
Driving license required
Microsoft certification (asset)
Knowledge of Datto, INTunes, Ubiquity, Aruba, IP addressing, VPN, MPLS, IP telephony (3CX) (asset)