Help build a better and more robust infrastructure for justice.

Othram is revolutionizing cold and contemporary forensic investigations by seamlessly integrating laboratory science, innovative software, and optimized processes. Our proprietary technology empowers local, state, and federal law enforcement agencies—both in the United States and internationally—to overcome the most challenging forensic DNA barriers, solving cases once deemed unsolvable. More forensic genetic genealogy cases have been solved with

Othram technology than any other method.

With a commitment to constant innovation, we learn from every case, refining our technology and processes to deliver better, faster, and more reliable results. At Othram, we don’t just solve cases—we build a stronger foundation for justice.

We are looking for mission-driven individuals who share our passion for bringing certainty to investigations and delivering answers and justice to families. If you are obsessed with tackling the impossible, willing to work hard in uncharted territory, and eager to help build the next-generation infrastructure for justice—justice for everyone, everywhere—then Othram is the place for you.

About the Role

As an Account Manager , you will serve as the face of the company for key accounts, ensuring seamless case management and delivering impactful results. You’ll be the central figure in the life cycle of casework, from onboarding to public announcements, driving revenue, and fostering strong client relationships.

If you are a proactive, client-focused professional who thrives in a fast-paced, mission-driven environment, this role is for you.

What You Get to Do Every Day

• Oversee the submission, tracking, and management of cases for key accounts.
• Collaborate with the Sales Team to set expectations, goals, and deliverables with key accounts.
• Drive revenue by ensuring executed contracts are completed efficiently.
• Identify new business opportunities within existing accounts.
• Communicate with Operations and Customer Service teams to monitor case statuses and identify next steps.
• Schedule and conduct regular calls to review ongoing cases with clients.
• Maintain a system to document, track, and update client accounts.
• Develop and standardize processes for managing account-related information.
• Within the first 30-60 days, create and implement a comprehensive template to standardize workflows for key accounts.
• Conduct monthly calls with clients to strengthen relationships, drive revenue, and provide case updates.
• Collaborate with the sales team to identify upselling opportunities.
• Expand services within existing contracts, understanding that revenue is tied to case submissions.
• Provide clients with regular updates, including case progress and status reports.
• Help project revenue and track key metrics, such as contract spending.
• Communicate with agencies to confirm case statuses, facilitate public announcements, and keep Othram informed of all case updates.

What You Bring to the Role

Required Competencies and Experience

• Proven experience managing multiple key accounts (ideally 50 or more).
• Strong skills in documenting, tracking, and updating account information efficiently.
• Experience in case review and tracking, with a proactive approach to resolving challenges.
• Ability to create templates and tools to streamline account management processes.
• Excellent communication skills for client calls, case updates, and upselling opportunities.
• Understanding of revenue-driven models tied to case submissions and performance.
• Adept at explaining technical forensic processes to clients and stakeholders.

Preferred Competencies and Experience

• Familiarity with DNA analysis and forensic workflows.
• Experience working with law enforcement agencies in a consulting or support capacity.
• Exceptional customer service skills, particularly in high-stakes scenarios.
• Background in advising on case strategies and collaborating with clients to achieve resolutions.

What Makes This Role Unique

• Key Client Contact:
• Be the primary point of contact for law enforcement agencies throughout the case life cycle.
• Industry Leadership:
• Represent Othram, a unique organization integrating lab services, advanced technology, and forensic software development.
• Meaningful Client Relationships:
• Build and nurture relationships with clients, ensuring they feel like active
• participants in solving cases.
• Impact-Driven Role:
• Enable law enforcement to access the most advanced forensic tools available, driving real-world impact.

Compensation and Benefits

• Competitive salary and benefits package
• Unlimited PTO
• Opportunities for professional growth within a mission-driven organization
• Work in a collaborative and innovative environment at the forefront of forensic science

Work with the best.

At Othram, we bring together the best and brightest minds from diverse fields, united by a shared mission to build a better and more robust infrastructure for justice. Our team includes experts in forensic science, genomics, bioinformatics, software development, and investigative support, all working collaboratively to solve cases and drive innovation in the pursuit of answers and justice.

Othram is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We welcome and celebrate individuals of all backgrounds and do not discriminate based on race, color, gender, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristic protected by law. We believe that diversity of thought and experience drives innovation and leads to better outcomes for our mission and the communities we serve.