Goebel Fasteners, Inc. is a full line manufacturer/distributor of standard and metric fasteners, including blind rivets, self-tapping/drilling screws, drill bits, nut drivers, toggle latches, hand & power tools, and innovative specialty products. We have been family owned and operated since 1979 and are proud to serve over 70 different countries.

We are looking for an organized, hard-working, dynamic individual, to join our innovative and passionate team as an Sales Administrative Assistant for our Houston facility. What sets us apart is our commitment to higher quality products and outstanding customer service. If you are the type of person who can communicate effectively, identify individual needs, and capitalize on opportunities, then we want you on our team.

Description:

The Sales Administrative Assistant is responsible for providing administrative support, assisting in daily sales operations, and improving the customer experience. This individual will work closely with the sales manager to oversee daily sales operations and proactively monitor work efficiency to improve sales performance. This position requires a goal oriented person with a high level of self-motivation and a strong work ethic that is results-driven and possesses integrity and the desire to help others. . A positive attitude and a friendly demeanor are essential in working with our clientele. The ideal candidate will have previous experience in B2B distribution sales and will be able to establish ongoing rapport with existing and potential customers.

Essential Functions

-         Work closely with the sales manager to assist in daily sales operations

-         Conduct data entry into company systems; review and verify the information to ensure accuracy and accessibility

-         Provide customers/prospects/contacts with product information and respond to requests for quote to communicate pricing structure

-         Proactively respond to online customer inquiries and provide sales assistance through live chats, phone calls, and email while managing a high volume of incoming sales leads to attain individual and team goals and revenue targets.

-         Prepare and update a wide variety of daily, weekly, and monthly reports including gathering, verifying, compiling and interpreting information from other areas and sources.

-         Support outside sales team by reviewing and converting all sales estimates to sales orders using computer ERP system along with assisting in accumulating necessary documentation and preparing detailed bid packages to submit to customers when required

-         Update job knowledge by studying new product descriptions and participating in educational opportunities, participate in accurate organized usage of CRM platform

-         Enter orders per customer specifications and track fulfillment process to completion

-         Monitor stock and inventory levels to update customers/sales team and work with purchasing to coordinate pricing and product lead times for non-stock items

-         Answer phones and emails with proper business etiquette

-         Maintain confidentiality of customer and company data

-         Develop new contacts in customer database via cold-calling & generating new leads

-         Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

-         Maintain professionalism and communication to maintain customer and vendor relationships

-         Model company culture reflecting positivity and core values in all actions

-         Represent Goebel Fasteners, Inc. in a positive and professional manner and maintain excellent customer service

-         Other duties and responsibilities as assigned

Qualifications

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-         High School Diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience

-         Ability to manage priorities and workflow with versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

-         Team player who possesses excellent written and oral communication skills; strong organizational, problem-solving, and analytical skills.

-         Strong attention to detail, accuracy and reliability with the ability to thrive in a fast-paced environment.

-         Must be professional, polite, well-spoken and courteous; must demonstrate a calm demeanor in all situations with outstanding clear and concise interpersonal and communications skills

-         Proficient computer skills including experience with CRM maintenance, Quoting, and Order Management is required. Basic to Intermediate knowledge of Microsoft Office tools, Outlook, Word, and Excel

-         Ability to work and to interact with customers and employees while demonstrating tact, sensitivity, discretion and professionalism

-         Strong keyboarding and proofreading skills that result in minimal errors

-         You must be a US citizen or Permanent Resident

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

-         Requires extended periods of sitting

-         While performing duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger; reach with hands and arms; and operate a computer.

-         May frequently be required to stand; walk; kneel, bend and twist

-         Requires the ability to lift products and supplies, up to 65 pounds

Equipment and Working Conditions

-         Multi-tasking fast paced environment

-         Sitting 80% of time, standing and movement 20% of time

Goebel Fasteners Inc. is an equal opportunity employer and a proud employer of United States military veterans. A pre-employment drug screen as well as a background check is part of our hiring process.

Disclaimer:

This job description does not list all duties of the job. You may be asked by supervisors or managers to perform other duties. You will be partially evaluated on your performance based on the tasks listed in this job description. The employer has the right to review this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.