The Catering Sales Manager is responsible for overall coordination and management of all Social Banquet catering events, conferences, meetings, and activities booked through the sales department.

Responsibilities

• Manage and coordinate all Social Catering events, conferences, meetings, booked through the sales department

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines

• Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, and/or banquet event order

• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc

• Conduct Pre-convention meeting with client and operations team as needed (for larger programs)

• Confirm head counts and collect payments for deposits and final balance

• Work with sales staff to service and solicit new business

• Up-sell client events and manage function space and room block inventory as assigned

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients

• Report and communicate Meeting event needs between the client and hotel

• Prepare and distribute amenity request forms for specified clients

• Obtain designated approvals and follow-up on delivery

• Check function room set-ups with the Banquet Manager prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards

• Welcome group contact upon arrival at function and ensure guest satisfaction

• Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales

• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies

• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings

• Promote teamwork and quality service through daily communication and coordination with other departments

• Key departmental contacts include all hotel departments

• Interact with outside contacts/Guests – to ensure their total satisfaction

• Corporate accounts, Religious/Social groups, etc. – to ensure repeat business, follow up on events, and generate new business

• May assist in developing and implement sales actions plan as assigned

• Maintain client files and update information daily in accordance with established departmental policies and procedures

• Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments

• Review final bill prior to presenting to client

• Complete post-conference reports of events for senior management and complete other reports as needed or requested

• Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy

• Excellent verbal and written communication skills