Job Title: L1 Desktop Support

Location: Denver, Colorado (onsite)

Skills: MAC Support exp is must

Here’s what you’ll do day-to-day:

· Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a mixed Windows/Apple environment.

· Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email.

· Provide in-person IT support at our New York City location.

· Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices.

· Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations.

· Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.

· Onboard and train new employees on IT applications and security practices.

· Set up, track, and manage all assigned issues in Jira Service Desk.

· Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others.

· Manage and troubleshoot the VOIP telephone system.

· Maintain a well-organized inventory and storage system for all IT hardware and software assets.

· Ensure all client machines meet security protocol standards.

· Respond to and resolve user-reported issues in a timely and efficient manner.

· Troubleshoot and resolve basic networking and connectivity issues.

· Escalate complex technical problems to higher-level support teams as necessary.

· Contribute to the creation and maintenance of IT documentation and knowledge base articles.

· Stay up-to-date with the latest technology trends and best practices to provide excellent service.

Here’s what we're looking for:

· Technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better

· Passion for automation and desire to make processes and workflows highly efficient

· Outstanding people and communication skills

· Love to solve problems and get at the root of issues

· Upbeat and positive, motivated by making someone else’s day smoother

· Super detail oriented and highly organized. It bothers you when things are not lined up properly or documentation doesn’t exist

· Incredibly reliable and follow through on what you promise

· Proactively handle anticipated issues before they arise

· Desire to provide world class customer support

· 1-3 years of IT Support experience

Bonus Points:

· Gsuite Administration experience

· Simple MDM Experience

· Familiarity with AV for a company wide meeting

· Atlassian (JIRA/Confluence) experience

· Experience with documentation of repeatable processes